Customer Experience Champion

2 days ago

Allahabad, Uttar Pradesh, India beBeeRetail Full time ₹ 9,00,000 - ₹ 15,00,000
Job Overview

The Regional Retail Trainer plays a pivotal role in enhancing the customer experience by delivering training programs to store teams across a specific region. This position serves as a vital link between the Retail Training Head and Store-Level Training Champions, ensuring that store staff receive effective training on customer service, sales techniques, and product knowledge.

As a key member of the retail training team, you will be responsible for conducting engaging workshops, implementing role-playing exercises, and providing real-time feedback to employees to improve performance. Your primary goal is to create a culture of excellence within the stores, where customers feel valued and supported.

Key Responsibilities:

  • Training Delivery & Facilitation
  • Onboarding & Development
  • Performance Monitoring & Feedback
  • Store Visits & Training Audits

Qualifications & Skills:

  • Experience: 5+ years in retail training, sales training, or customer experience coaching.
  • Retail Expertise: Deep knowledge of customer service, sales psychology, and product positioning.
  • Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions.
  • Coaching & Mentorship: Passion for developing frontline employees and motivating store teams.
  • Communication Skills: Ability to engage, inspire, and guide retail associates at different skill levels.
  • Travel Flexibility: Willingness to travel to multiple stores within the assigned region.

What's in it for You?

  • Direct impact on enhancing the customer experience.
  • Opportunity to work in a dynamic, fast-paced retail environment.
  • Competitive salary, performance bonuses, and growth opportunities within the retail training team.

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