Career Opportunity: Deliver Customer Satisfaction

2 days ago

Allahabad, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 1,00,00,000 - ₹ 1,99,49,999
Job Title: Customer Success Professional

We are a tech-enabled cross-border specialty chemicals marketplace with a vision to become the largest global distributor.

The specialty chemicals market is $800 billion and growing at a CAGR of 5.7%. It faces challenges like lack of trust, excessive lead times, quality uncertainty, and operational inefficiencies.

In the past two years, we have scaled up our operations in over 40 countries and have active partnerships with hundreds of customers and suppliers. Our team comprises alumni from top institutions with extensive experience in startups and multinational companies.

About the Role

You will own the post-sales customer journey, coordinating across teams to ensure smooth execution of orders, providing timely updates, and championing customer satisfaction.

Key Responsibilities:
  • Act as the primary point of contact for customers post-sale.
  • Coordinate closely with logistics, documentation, and finance to resolve customer queries and issues promptly.
  • Share regular shipment updates, delivery timelines, and documentation status with customers.
  • Work cross-functionally with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables.
  • Champion customer satisfaction by anticipating needs and providing proactive support.
Requirements:
  • Design and implement scalable processes to enhance the customer experience.
  • Create SOPs and customer playbooks for internal teams to ensure consistent support.
  • Ensure timely and accurate documentation (invoices, B/Ls, COAs, etc.) is shared with customers.
Benefits:
  • Maintain logs of recurring issues to identify trends and collaborate on root-cause solutions.

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