Customer Support Strategy Director

3 weeks ago


Madurai, Tamil Nadu, India HCLTech Full time

Job Overview:

The Customer Support Strategy Director will oversee our application support and maintenance operations, driving customer satisfaction and meeting service level agreements while minimizing costs.

You will define and implement clear service level agreements (SLAs) for support operations, identify opportunities to enhance project profitability and margins, and ensure process effectiveness and continual service improvement.

In addition, you will develop and execute comprehensive project plans, implement effective risk management and mitigation strategies, and act as a primary point of contact for key stakeholders.

Salary Estimate: $160,000 - $220,000 annually



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