Service Operations Excellence Lead

1 week ago


Madurai, Tamil Nadu, India HCLTech Full time

About the Role:

The Service Operations Excellence Lead will play a crucial role in managing our application support and maintenance operations, ensuring they meet the agreed service levels and stay within budget.

You will work closely with cross-functional teams to drive integrated and successful project outcomes, including development, sales, and marketing.

Your responsibilities will include defining clear service level agreements (SLAs) for support operations, identifying opportunities to enhance project profitability and margins, and ensuring process effectiveness and continual service improvement.

You will also develop and execute comprehensive project plans, implement effective risk management and mitigation strategies, and guide and coach a team of support specialists.

Expected Salary Range: $140,000 - $200,000 per year



  • Madurai, Tamil Nadu, India HCLTech Full time

    **Key Responsibilities**As a Delivery Excellence Lead, you will ensure process effectiveness and continual service improvement. This includes developing and executing comprehensive project plans, defining success criteria, implementing effective risk management and mitigation strategies, and acting as a primary point of contact for key stakeholders.


  • Madurai, Tamil Nadu, India NON STOP COURIER AND CARGO PVT LIMITED Full time

    About NON STOP COURIER AND CARGO PVT LIMITEDAs South Asia's premier courier and integrated express package distribution company, we prioritize individual customer delivery excellence. With the most extensive domestic network covering over 25,498 locations and service to more than 220 countries and territories worldwide, our infrastructure includes...


  • Madurai, Tamil Nadu, India Smart Work Consultants Full time

    Job Title: Automobile Service LeadAt Smart Work Consultants, we are seeking an experienced Automobile Service Lead to oversee the day-to-day operations of our service department. This is a challenging role that requires strong leadership and technical skills to manage a team of service advisors, technicians, and support staff.We estimate the salary for this...


  • Madurai, Tamil Nadu, India NON STOP COURIER AND CARGO PVT LIMITED Full time

    Job OverviewWe are seeking a skilled Assistant Branch Manager to oversee daily branch operations, manage staff, ensure efficient courier and cargo services, and maintain customer satisfaction.About UsNON STOP COURIER AND CARGO PVT LIMITED is South Asia's premier courier and integrated express package distribution company, covering over 25,498 locations and...


  • Madurai, Tamil Nadu, India Aurolab Full time

    About AurolabWe are a leading manufacturer of high-quality products, and we are seeking an experienced Manufacturing Excellence Specialist to join our team.Estimated Salary: $95,000 - $125,000 per yearJob Description:Key Responsibilities:Lean TPM Implementation: Develop, implement, and sustain Lean TPM programs across the facility, ensuring optimal equipment...


  • Madurai, Tamil Nadu, India Aionion Investment Service private service Full time

    Aionion Investment Service private service is seeking a highly skilled and experienced Senior Business Development Manager to join our team.The estimated salary for this role is $120,000 - $150,000 per year, depending on experience and qualifications.About the RoleWe are looking for a results-driven professional with a proven track record of success in...


  • Madurai, Tamil Nadu, India Smart Work Consultants Full time

    Smart Work Consultants is a leading automobile services company seeking an experienced Service Manager. As an Operations Management Specialist, you will oversee the smooth functioning of our service department.Job SummaryWe are looking for a seasoned professional to manage our service team. The ideal candidate will have a strong background in resolving...


  • Madurai, Tamil Nadu, India JUSTDOGS® Full time

    At JUSTDOGS®, we are seeking a highly skilled and motivated Lead Retail Store Operations Manager to join our team. This role is responsible for supporting the Store Manager in driving sales, managing the team, and ensuring an exceptional customer experience.About the RoleThis exciting opportunity involves:Driving Sales: Assist in achieving sales targets and...


  • Madurai, Tamil Nadu, India Smart Work Consultants Full time

    About the RoleWe are seeking an experienced Supply Chain Operations Director to lead our logistics and transportation operations at Smart Work Consultants. As a key member of our team, you will be responsible for developing and executing business plans to drive revenue growth and expand our 3PL service portfolio.ResponsibilitiesDevelop and implement...


  • Madurai, Tamil Nadu, India Kukulkan Manpower Consultancy Full time

    About Kukulkan Manpower ConsultancyWe are a leading manpower consultancy firm based in Madurai, seeking energetic and enthusiastic candidates for the position of Chat Support for the Night Shift.Job Description:This is a full-time role ideal for freshers with 0 to 1 year of experience. The successful candidate will provide prompt and accurate responses to...


  • Madurai, Tamil Nadu, India Integrated Personnel Services Limited Full time

    About the RoleWe are seeking an experienced Environment Executive to join our team at Integrated Personnel Services Limited.This is a challenging opportunity for someone with strong leadership skills and expertise in environmental governance, pollution control, and sustainability initiatives. The successful candidate will be responsible for overseeing daily...

  • Operations Director

    4 weeks ago


    Madurai, Tamil Nadu, India Kukulkan Manpower Consultancy Full time

    At Kukulkan Manpower Consultancy, we are seeking a highly skilled and experienced Operations Director to join our team. This key role involves leading the Reservation, Operation & Reconfirmation team members, ensuring they have the necessary support and resources to excel in their roles.The successful candidate will be responsible for providing the best...

  • HR Operations Leader

    1 month ago


    Madurai, Tamil Nadu, India Aurolab Full time

    Senior Human Resources Manager at AurolabJob Summary:Aurolab is seeking an experienced HR Operations Leader to join our team. As a Senior Human Resources Manager, you will be responsible for leading the HR operations team, fostering a culture of continuous improvement, and professional development.About the Role:We are looking for a talented individual with...


  • Madurai, Tamil Nadu, India SOLAMALAI GROUP Full time

    **About Solamalai Group**We are a leading company in the industry, and we are seeking an experienced Logistics Operations Director to join our team in Madurai. The successful candidate will be responsible for overseeing our logistics operations and ensuring they run smoothly and efficiently.**Job Description**The Logistics Operations Director will play a...


  • Madurai, Tamil Nadu, India HCLTech Full time

    Job Role:We are seeking a skilled Global Service Delivery Manager to lead our application support and maintenance operations, ensuring customer satisfaction and meeting service level agreements while staying within budget.To be successful in this role, you will define clear service level agreements (SLAs) for support operations and identify opportunities to...


  • Madurai, Tamil Nadu, India Smart Work Consultants Full time

    Smart Work Consultants is seeking an experienced Automotive Operations Director to oversee the daily operations of our service department. This is a challenging and rewarding role that requires strong leadership and management skills.As an Automotive Operations Director, you will be responsible for supervising service advisors, technicians, and support staff...


  • Madurai, Tamil Nadu, India Forex Integrated Full time

    Job Opportunity OverviewWe are currently seeking a highly motivated and detail-oriented individual to fill the role of Airport Cargo Handling Staff Customer Service Supervisor at Forex Integrated, a leading domestic/international airline. This position offers an exciting opportunity to join our backend operational team and contribute to the smooth...


  • Madurai, Tamil Nadu, India Recruiterly Full time

    About the RoleWe are seeking a highly organized and detail-oriented Warehouse Operations Specialist to join our team at Recruiterly.The ideal candidate will have excellent supervisory and inventory control skills, with strong communication and customer service abilities. Additionally, they should possess knowledge of warehouse management and be able to work...


  • Madurai, Tamil Nadu, India Genpact Full time

    We are seeking an experienced Financial Operations Specialist to join our team at Genpact. This is a great opportunity for someone with a strong understanding of day-to-day financial operations and excellent communication skills.The ideal candidate will have a deep knowledge of cash application processes, including identifying and resolving unidentified cash...


  • Madurai, Tamil Nadu, India Lotus Interworks Full time

    About the RoleWe are seeking a seasoned Senior Operations Performance Manager to lead and optimize our multi-team operations. This role is pivotal in ensuring that our Team Performance Index (TPI) is consistently maintained above target levels while delivering exceptional results for our clients.Key ResponsibilitiesDrive operational excellence across...