Senior Operations Performance Manager

3 days ago


Madurai, Tamil Nadu, India Lotus Interworks Full time
About the Role

We are seeking a seasoned Senior Operations Performance Manager to lead and optimize our multi-team operations. This role is pivotal in ensuring that our Team Performance Index (TPI) is consistently maintained above target levels while delivering exceptional results for our clients.

Key Responsibilities
  • Drive operational excellence across multiple teams, managing a workforce of 100+ members.
  • Continuously monitor and maintain the Team Performance Index (TPI) to meet or exceed established benchmarks.
  • Ensure individual teams consistently achieve their KPIs and project objectives.
  • Develop and execute performance improvement strategies for teams underperforming against targets.
  • Oversee resource allocation and optimization across multiple concurrent projects.
  • Establish and refine systems to track and analyze team performance metrics.
  • Provide regular performance insights and reports to the Director of Revenue Retention.
  • Proactively identify and address operational challenges impacting team performance.
Requirements
  • Minimum of 7 years of experience in operations management.
  • Demonstrated success in managing large-scale teams (100+ members).
  • Expertise in using performance management systems and KPI tracking tools.
  • Exceptional analytical and problem-solving skills.
  • Proven ability to lead, motivate, and optimize team performance.
  • Bachelor's degree in Business, Operations Management, or a related field.
Compensation and Benefits

The estimated salary for this role is $120,000 - $180,000 per annum, depending on experience. Simplia Inc. offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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