
Expert Training Facilitator
2 days ago
Key Responsibilities:
- Deliver tailored training programs focusing on interpersonal skills, communication techniques, and customer service excellence.
- Evaluate training needs through surveys, performance reports, and manager feedback to ensure alignment with business objectives.
- Develop and deliver interactive training content, role plays, simulations, and case studies relevant to the customer service environment.
- Coach and mentor employees to enhance their interaction, empathy, and problem-solving skills.
- Collaborate with operations and HR teams to design training modules that meet business needs.
- Assess training effectiveness through feedback, assessments, and on-the-job performance to make data-driven decisions.
Benefits:
- Contribute to the growth and development of BPO employees by delivering high-quality training.
- Enhance your knowledge and skills in adult education and training methodology.
- Work collaboratively as part of a dynamic team.
Requirements:
- Strong understanding of adult learning principles and training methodologies.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.
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