Advanced Training Specialist

3 days ago


Davangere, Karnataka, India beBeeTrainer Full time ₹ 60,00,000 - ₹ 1,00,00,000
Process Trainer Role

This is a key position in our organization that involves training agents to achieve specific performance metrics.

Responsibilities:

  • Provide daily functional guidance to agents within the training environment.
  • Deliver effective training sessions using presentation and facilitation skills.
  • Prepare and present training materials through classroom learning and hands-on demonstrations.
  • Ensure individual training performance targets are met.
  • Support the transition of agents from training to production environment.
  • Maintain effective communication with managers, peers, and other resource groups.
  • Evaluate the effectiveness of training programs using feedback methods.
  • Recommend curriculum modifications based on customer feedback and Training Needs Analysis.
  • Participate in continuous learning by engaging with change management, product releases, policies, processes, and procedures.

Requirements:

  • Graduate degree in relevant field with two to four years of experience preferred.
  • Proven expertise in training methodologies and soft skills.
  • Strong communication skills, both written and verbal.
  • Proficient in Microsoft Office.
  • Able to multitask, prioritize, and meet deadlines.
  • Self-starter with a sense of urgency and ability to work under pressure.
  • Attention to detail and professionalism.
  • Knowledge and experience in own discipline with higher level knowledge acquisition.
  • Analytical problem-solving skills.
  • Builds organizational knowledge, processes, and customer relationships.


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