Painting Services Operations Manager

3 days ago

Surat, Gujarat, India beBeeOperations Full time ₹ 5,00,000 - ₹ 10,00,000
Job Description

We are seeking an experienced Painting Services Operations Manager to join our team.

Key Responsibilities:
  • Business Growth and Sales: Manage the services portfolio to generate business value, improve booked site numbers and lead-to-conversion value, drive on-ground awareness of services through BTL activations and local initiatives, and analyse average site value, paintable area, and site type ratio to create improvement plans.
  • Service Delivery: Deliver a seamless end-to-end consumer painting experience, conduct site evaluations and audits on pre-painting and WIP sites (minimum 30% of booked sites), share regular audit reports with action plans by the 5th of each month, monitor and improve NPS scores through awareness and stakeholder engagement, and ensure all SOPs and policies are followed across units and sites.
  • Complaint Management: Manage the complaints team to ensure timely investigation and resolution, coordinate with HO and helpline for consistent complaint logging and follow-up, track all complaints daily and close them within defined SLAs, and conduct site visits for unresolved issues and report consolidated actions monthly to ASM.
  • Asset Management: Maintain inventory of tools, implements, and painting materials, ensure use of cleaning kits and plastic films at all customer sites, ensure safety gear is used on all exterior sites and maintain re-order levels, monitor the condition of tools like sanders, rollers, vacuum cleaners and report monthly, check usage of moisture meters, distance meters, and report deviations, and oversee proper and timely paint material delivery to customer sites.
  • Training: Monitor and update training for painters and teams monthly, maintain and regularly update the training tracker, incorporating audit insights, and implement new training modules shared by the training team.
  • Service Provider, Painter Cells & Dealer Management: Recruit and onboard Painter Cells as per demand, conduct induction and performance evaluations regularly, review Painter Cell performance monthly and quarterly.
Requirements
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong analytical and problem-solving skills.
  • Experience in operations management and team leadership.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

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