Territory Manager Painting Services

4 weeks ago

Surat, Gujarat, India Aditya Birla Insulators Full time
Job Description

Key Responsibilities

Business Growth & Sales

- Manage the services portfolio to generate business value.
- Improve booked site numbers and lead-to-conversion value while boosting customer referrals.
- Drive on-ground awareness of services through BTL activations and local initiatives.
- Analyse average site value, paintable area, and site type ratio to create improvement plans.
- Collaborate with ASM for sales-level initiatives and ensure 35% local lead generation.

Service Delivery

- Deliver a seamless end-to-end consumer painting experience.
- Conduct site evaluations and audits on pre-painting and WIP sites (minimum 30% of booked sites).
- Share regular audit reports with action plans by the 5th of each month.
- Monitor and improve NPS scores through awareness and stakeholder engagement.
- Ensure all SOPs and policies are followed across units and sites.
- Audit 20 WIP sites per month per CSO in a single unit.

Complaint Management

- Manage the complaints team to ensure timely investigation and resolution.
- Coordinate with HO and helpline for consistent complaint logging and follow-up.
- Track all complaints daily and close them within defined SLAs.
- Conduct site visits for unresolved issues and report consolidated actions monthly to ASM.

Asset Management

- Maintain inventory of tools, implements, and painting materials.
- Ensure use of cleaning kits and plastic films at all customer sites.
- Ensure safety gear is used on all exterior sites and maintain re-order levels.
- Monitor the condition of tools like sanders, rollers, vacuum cleaners and report monthly.
- Check usage of moisture meters, distance meters, and report deviations.
- Oversee proper and timely paint material delivery to customer sites.

Training

- Monitor and update training for painters and teams monthly.
- Maintain and regularly update the training tracker, incorporating audit insights.
- Implement new training modules shared by the training team.

Service Provider, Painter Cells & Dealer Management

- Recruit and onboard Painter Cells as per demand.
- Conduct induction and performance evaluations regularly.
- Review Painter Cell performance monthly and quarterly.

Team Management

- Recruit and train team members in line with service goals and roadmaps.
- Drive team development through training, performance tracking, and people management initiatives.
- Administer training agendas and ensure implementation across the un

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