Operations Manager

1 day ago

Surat, Gujarat, India beBeeGovernance Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Sales Operations Lead

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This is a strategic and hands-on role that ensures operational discipline at the city level. As a Sales Operations Lead, you will serve as the control anchor for all governance-related practices in your city.

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  • The ideal candidate will have graduation/post-graduation degree and 6–8 years of experience in governance, compliance, risk management, vendor operations, or audit roles in a city-level or field operations capacity.">
  • Experience working with external partners/vendors in project-based or platform businesses is required.">
  • Hands-on knowledge of SOP enforcement, audit trails, documentation, and stakeholder training is necessary.">
  • Strong communication, analytical, and reporting skills with a bias for action are essential.">
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Responsibilities:

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City Governance & SOP Adherence

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  • Drive compliance with Livspace's SOPs across on-ground teams – including design, execution, vendor, and experience functions.">
  • Conduct routine governance checks to ensure adherence to process frameworks.">
  • Identify and close operational control gaps impacting service quality, timelines, or cost.">
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Risk & Non-Compliance Management

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  • Monitor and resolve governance risks including financial, operational, or service quality issues.">
  • Proactively address non-compliance or deviations related to internal stakeholders.">
  • Flag repeated incidents and drive systemic corrective actions and policy reinforcement.">
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Audit Readiness & Documentation

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  • Maintain all project, partner, and compliance documentation in audit-ready format.">
  • Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings.">
  • Track and update governance metrics through structured dashboards and trackers.">
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Stakeholder & Partner Coordination

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  • Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.">
  • Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.">
  • Conduct workshops and refreshers to educate stakeholders on new or revised SOPs.">
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Reporting & Escalation Management

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  • Prepare city-level compliance reports and governance scorecards for business reviews.">
  • Escalate recurring non-compliances or systemic partner issues to the regional governance lead.">
  • Present RCA (Root Cause Analysis) and recommend preventive measures.">
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