People Operations Administrator

2 weeks ago

Chennai, Tamil Nadu, India beBeeBenefits Full time ₹ 60,00,000 - ₹ 1,00,00,000
Job Description:

We are seeking a People Operations & Benefits Admin to support end-to-end administration of US & Canada employee benefits programs.

This role is responsible for benefits operations, vendor and employee communications, processing invoices/payments, compliance reporting, and systems management (HRIS & vendor Portals).

The ideal candidate will manage renewals, enrollments, payroll elements, and vendor integrations; oversee reconciliations, invoicing, and open enrollment; and ensure compliance with US (ACA, COBRA, ERISA, HIPAA) and Canadian provincial benefits requirements.

Key Responsibilities:
  • Benefits Administration
    • Manage employee eligibility, coverage start/end, and ongoing maintenance of benefits records.
    • Process and record benefit enrollments, life events, and terminations in HRMS and related systems.
    • Ensure accurate reflection of payroll elements linked to benefits compensation.
  • Vendor & Employee Communications
    • Act as primary liaison with external benefits vendors.
    • Manage vendor requests, escalations, and troubleshooting.
    • Handle employee requests, mandatory notifications, and issue resolution with a strong customer service focus.
    • Maintain and update vendor site access and contact information.
  • System Operations
    • Monitor feeds, timings, reporting, and manual interventions in benefits platforms.
    • Support testing and configuration during open enrollment and system changes.
    • Ensure data integrity across HRIS, vendor platforms, and payroll systems.
  • Financial Operations
    • Validate and process vendor invoices.
    • Conduct reconciliations across Dayforce, vendor records, invoices, and payroll.
  • Compliance & Reporting
    • Support open enrollment, ACA/COBRA (US), and provincial benefits compliance (Canada).
    • Assist with 5500 filings, census files, and insurance audits.
    • Review and update standard operating procedures (SOPs) to align with compliance and business needs.
  • Issue Resolution
    • Proactively identify and resolve recurring issues (e.g., Prudential file errors, COBRA access challenges, two-step verification).
    • Partner with US & Canada HR/Total Rewards teams for escalations and policy clarifications.

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