Chief People Operations Specialist

2 weeks ago

Chennai, Tamil Nadu, India beBeeGlobal Full time ₹ 17,96,910 - ₹ 23,81,215
Job Title: HR Operations Manager

The role of the HR Operations Manager is pivotal in driving transformation through process standardization, and data-driven insights.

  • Key Responsibilities:
  • Manage end-to-end HR operations including onboarding, offboarding, payroll, benefits, and employee lifecycle processes across global entities.
  • Ensure consistent and high-quality service delivery aligned with defined SLAs and KPIs.
  • Oversee HR helpdesk operations to ensure timely resolution of employee queries.
  • Drive harmonization of HR processes.
  • Implement continuous improvement initiatives.
  • Champion automation and scalability with platforms like SAP SuccessFactors.
  • Ensure compliance with global labor laws, data privacy regulations, and internal governance standards.
  • Conduct periodic audits and risk assessments to uphold operational integrity and mitigate risks.
  • Foster a culture of innovation, accountability, and service excellence.
  • Collaborate with regional HR leaders and business stakeholders to align operational goals with strategic priorities.
  • Leverage analytics tools to generate actionable insights on workforce trends, service performance, and employee experience.
  • Deliver dashboards and reports to senior leadership to support data-driven decision-making.
  • Lead the strategic scaling of operations by expanding service scope, increasing delivery capacity, and enhancing operating models to support global growth and transformation initiatives.

Qualifications & Experience:

  • Bachelor's or Master's degree in Human Resources, Business Administration, or related field.
  • 6+ years of progressive HR experience, with at least 3 years in a GBS or shared services environment.
  • Strong expertise in HR systems (SAP SuccessFactors), process automation, and service delivery models.
  • Proven leadership in managing cross-functional, multicultural teams.
  • Excellent communication, stakeholder engagement, and problem-solving skills.

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