Area Coach
1 month ago
Café Coffee Day is India's largest café chain, with over 460 cafes across the country. Our journey began in 1996 in Bengaluru, and we've since pioneered the coffee culture in India's chained café segment. We offer a range of delectable food and beverage products in a contemporary, youthful ambience, promising 'A lot can happen over coffee.'
Key Responsibilities- Leadership and Management:
- Provide guidance and leadership to Café managers and their teams within the area.
- Recruit, train, and develop Café managers and staff.
- Set performance expectations, goals, and KPIs for each location.
- Operational Excellence:
- Ensure consistent implementation of company policies, procedures, and operational standards across all locations.
- Monitor and improve operational efficiency and cost management.
- Oversee inventory management, supply chain, and logistics for the area.
- Sales and Revenue Growth:
- Develop and execute strategies to increase sales and profitability in the area.
- Analyze sales data and market trends to identify opportunities for growth.
- Implement marketing and promotional initiatives to drive sales.
- Customer Service:
- Ensure a high level of customer satisfaction and service quality at all locations.
- Address customer complaints and feedback in a timely and effective manner.
- Financial Management:
- Monitor and manage budgets, expenses, and financial performance for each location.
- Analyze financial reports and make recommendations for improvements.
- Compliance and Safety:
- Ensure compliance with all local, state, and federal regulations and company policies.
- Implement safety protocols and standards to protect employees and customers.
- Quality Assurance:
- Maintain quality control standards for products and services.
- Conduct regular audits and inspections to ensure consistency and quality.
- Reporting and Communication:
- Provide regular reports and updates to senior management on the area's performance.
- Communicate with store managers and staff to relay company directives and updates.
Requirements:
- Graduation with an MBA from a reputable institution.
- 8 to 12 years of experience in a leadership or management role, preferably in a similar industry.
- Strong business sense and industry expertise.
- Functional Skills:
- Strong communication and interpersonal skills.
- Analytical and problem-solving abilities.
- Technical Skills:
- Several years of experience in a leadership or management role, preferably in a similar industry.
- Knowledge of industry trends and competitive landscape.
- Language Fluency:
- English, Hindi, and any other local language.
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