Frontline Support Specialist

4 days ago


Bhavnagar, Gujarat, India beBeeCustomerSupport Full time ₹ 2,50,000 - ₹ 5,00,000

We are seeking a skilled Customer Service Representative to fill the role of frontline support specialist. The ideal candidate will possess excellent verbal and written communication skills, with the ability to work effectively in a dynamic environment.

Job Overview:

The successful candidate will be responsible for ensuring timely and accurate service delivery as per client standards, responding promptly to inquiries from internal or external stakeholders, and maintaining accurate documentation/tracking in the applications up to date for processes.

  • Ensure compliance to all reports
  • Inbound Calling/ International Voice Process (B2B or B2C)
  • Responsible for call Audits, efficient in onshore connects/Communications

The ideal candidate should have 0-6 months of experience in customer service, proficiency in computer applications including Excel & Word, and any graduate degree excluding B.tech and BSC.

Key Responsibilities:

* Ensure timely and accurate service delivery

* Prompt response to inquiries from internal or external stakeholders

* Maintain accurate documentation/tracking

* Inbound Calling/ International Voice Process

* Call Audits and onshore connects/Communications

Requirements:

* Fresher or 0-6 months of experience in customer service

* Strong verbal and written communication skills

* Proficiency in computer applications including Excel & Word

* Any graduate degree excluding B.tech and BSC



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