Enterprise Customer Advocate

1 week ago

Panchkula, Haryana, India beBeeSuccess Full time ₹ 80,00,000 - ₹ 1,50,00,000
Customer Success Leader

About the Role:

We are seeking an experienced and driven Customer Success Leader to lead the post-sales relationship and drive strategic value for customers using our AI-powered enterprise search platform. This leadership role is pivotal in fostering long-term customer engagement, ensuring retention and expansion, and positioning our platform as a critical part of our customers' success.

As a senior leader within the Customer Success team, you will be responsible for building and executing scalable customer success strategies, managing complex enterprise accounts, and aligning cross-functional teams to deliver exceptional customer experiences.

Key Responsibilities:

  • Serve as the strategic point of contact for high-value enterprise customers, building trusted relationships and acting as their internal advocate.
  • Own the full customer lifecycle post-implementation including adoption, satisfaction, retention, and revenue growth.
  • Lead renewal and upsell processes by identifying customer needs and aligning them with our product capabilities and services.
  • Collaborate closely with delivery, product, support, and engineering teams to ensure timely resolution of issues, smooth onboarding, and value realization.
  • Monitor account health metrics and proactively manage risks through actionable insights and consistent engagement.
  • Drive executive-level conversations and business reviews that demonstrate ROI, foster alignment, and influence customer strategy.
  • Develop account success plans tailored to customer goals, industry use cases, and platform maturity.
  • Represent customer feedback in internal planning, influencing product development and service enhancements.
  • Mentor and guide junior team members, contributing to a culture of customer-centricity and operational excellence.

Required Skills and Qualifications:

  • Minimum 7 years of experience in Customer Success, Account Management, or Sales roles within B2B SaaS or enterprise technology domains.
  • Proven track record of managing large, strategic accounts and delivering measurable business outcomes.
  • Strong understanding of SaaS business models, customer success frameworks, and enterprise support environments.
  • Exceptional interpersonal, presentation, and communication skills with the ability to influence at all levels of an organization.
  • Experience navigating cross-functional teams and coordinating technical, commercial, and operational stakeholders.
  • Proficient in using CRM and CSM platforms (e.g., Salesforce, Gainsight, Zendesk).

Benefits:

  • Opportunity to work with a cutting-edge AI-powered enterprise search platform.
  • Chance to build and execute scalable customer success strategies.
  • Collaborative and dynamic work environment.

Others:

  • Competitive salary and benefits package.

  • Customer Service Advocate

    2 weeks ago

    Panchkula, Haryana, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,00,000

    Job Title: Customer Service AdvocateWe are seeking a detail-oriented and customer-focused professional to join our team as a Customer Service Advocate. This role involves providing exceptional service to customers through various communication channels, addressing their travel-related inquiries and assisting with bookings, cancellations and changes to ensure...

  • Lead Enterprise Sales Executive

    6 days ago

    Panchkula, Haryana, India beBeeMarketing Full time ₹ 15,00,000 - ₹ 28,00,000

    **Job Description:**We are seeking a highly skilled and experienced Account Manager to join our team. As an Account Manager, you will be responsible for identifying and engaging with potential major accounts, mapping their business potential, and developing direct relationships with high-potential customers.Identify and engage with potential major accounts...

  • Business Development Executive

    6 days ago

    Panchkula, Haryana, India Lasting Software Pvt ltd Full time

    We are seeking a highly motivated and results-driven Sales Executive to join our team The ideal candidate will have experience selling ERP Enterprise Resource Planning solutions or other enterprise software The Sales Executive will be responsible for generating leads managing client relationships conducting product presentations and closing sales to...

  • Chief Product Strategist

    1 week ago

    Panchkula, Haryana, India beBeeLeader Full time ₹ 13,00,000 - ₹ 18,30,000

    Product Vision LeaderAbout the RoleWe are seeking a strategic and execution-focused professional to lead the end-to-end product vision, strategy, and delivery for our cutting-edge AI-powered cognitive search platform. This pivotal leadership role is ideal for a high-caliber product professional who thrives at the intersection of innovation, user-centric...

  • Product Innovator

    4 days ago

    Panchkula, Haryana, India beBeeStrategic Full time ₹ 10,00,000 - ₹ 15,00,000

    About the RoleWe are looking for a strategic and execution-focused Product Manager to lead the development and enhancement of innovative digital products.This role involves working cross-functionally with engineering, design, marketing, operations, and executive teams to define, build, and launch products that customers love.Define and articulate clear...

  • Senior Product Manager II

    5 days ago

    Panchkula, Haryana, India Grazitti Interactive Full time

    About the Role:We are seeking a strategic and execution-focused Senior Product Manager II to lead the end-to-end product vision, strategy, and delivery for SearchUnify, our cutting-edge AI-powered cognitive search platform. This is a pivotal leadership role ideal for a high-caliber product professional who thrives at the intersection of innovation,...

  • Altruist Technologies

    4 days ago

    Panchkula, Haryana, India Altriust Technology Pvt Full time

    About the RoleWere looking for a self-driven, strategic, and execution-focused Product Manager to lead the development and enhancement of innovative digital products. In this role, youll work cross-functionally with engineering, design, marketing, operations, and executive teams to define, build, and launch products that customers love.If youre...

  • Reactjs Developer

    2 weeks ago

    Panchkula, Haryana, India KoreCent Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionKoreCent is a bespoke digital transformation company that empowers enterprises through the implementation of cutting-edge solutions. We focus on large enterprise customers in the US and India, addressing their diverse digital needs ranging from complete ERP overhauls to targeted workflow automations. As certified ERPNext partners, we take...

  • Head Information Technology Infrastructure

    3 weeks ago

    Panchkula, Haryana, India Grazitti Interactive Full time

    Grazitti Interactive is a global technology leader, providing innovative products and services that drive transformative digital experiences and foster business growth. As a trusted partner across diverse industries, Grazitti specializes in delivering intelligent solutions in Salesforce, data analytics, web development, and digital marketing. Harnessing...

  • Business Development Administrator

    2 weeks ago

    Panchkula, Haryana, India Auxiliobits Full time ₹ 4,00,000 - ₹ 4,80,000 per year

    About the jobCompany OverviewAuxiliobits is a Delaware-headquartered software services company with delivery centers in India, specializing in AI, Agentic Process Automation (APA), and RPA (UiPath, Microsoft, etc.). We help medium and large enterprises streamline operations, enhance customer experience, and unlock ROI through cutting-edge automation and AI...