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ServiceNow IT Operations Specialist

2 weeks ago

Bharatpur, Rajasthan, India beBeeIT Full time ₹ 80,00,000 - ₹ 1,20,00,000

We are seeking a highly skilled ServiceNow IT Operations Specialist to join our team.

This role involves troubleshooting incidents, resolving service requests, and ensuring the smooth operation of the ServiceNow environment. As an expert in IT operations, you will be responsible for performing routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.

About the Role:

  • Troubleshoot and resolve issues related to the ServiceNow platform.
  • Perform routine maintenance tasks and system upgrades.
  • Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
  • Ensure all support activities comply with IT security policies and federal regulations.

Required Skills and Qualifications:

  • ServiceNow Certified System Administrator (CSA) required.
  • 5 years of experience in Information Technology operations.
  • Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
  • Familiarity with IT security policies.
  • Bachelor's degree in Information Technology or Computer Science is preferred. Strong problem-solving and customer service skills.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • A comprehensive benefits package, including health, dental, and vision insurance, 401(k), and paid time off.