
Senior ServiceNow Developer
1 day ago
The role of an IT Service Management Leader is to oversee the technical architecture and solution design for ServiceNow ITSM implementations, ensuring alignment with enterprise ITIL processes. This involves developing and maintaining custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.
- Lead the technical architecture and solution design for ServiceNow ITSM implementations, ensuring alignment with enterprise ITIL processes.
- Develop and maintain custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.
- Implement ServiceNow Agent Workspace, Service Operations Workspace, and mobile views for ITSM agents.
The ideal candidate will have expertise in custom development and scripting, including workflow management, form views, list layouts, dashboards, and Performance Analytics widgets.
- Build and optimize workflows using Flow Designer, Workflow Editor, and Scripted Flows.
- Customize form views, list layouts, dashboards, and Performance Analytics widgets for ITSM reporting and analytics.
- Develop and maintain custom components, including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.
As an Integration Specialist, the successful candidate will be responsible for integrating ServiceNow with external systems using REST/SOAP APIs, Integration Hub, and MID Server.
- Integrate ServiceNow with external systems (e.g., Active Directory, monitoring tools, CMDB sources, ticketing systems) using REST/SOAP APIs, Integration Hub, and MID Server.
- Build Event Management or auto-ticketing integrations with tools like SolarWinds, Dynatrace, AppDynamics, Nagios, or Splunk if ITOM is in scope.
The Team Leadership & Governance Expert will lead and mentor a team of developers and admins in an Agile environment.
- Lead and mentor a team of developers and admins in an Agile environment.
- Define technical standards, perform code reviews, and enforce platform governance and data model integrity.
- Support sprint planning, story grooming, and UAT coordination.
The Platform Management & Optimization Specialist will manage and support platform upgrades, cloning, patching, and performance tuning activities.
- Manage and support platform upgrades, cloning, patching, and performance tuning activities.
- Monitor and resolve platform-related performance and security issues.
- Optimize processes using AI Search, Virtual Agent, and Predictive Intelligence (if in use).
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