
Life Revitalization Specialist
6 days ago
Pinch aims to revolutionize the physical environment of families, helping them create space for important things and focus on their mental well-being.
We envision a home management system that does daily chores seamlessly, preempts customer needs, and enhances their lifestyle while giving them peace of mind.
Our monthly plan combines services such as housekeeping, maintenance, food & nutrition management, grocery resupply, laundry management, etc., tailored to each family's unique needs.
Personalized Home Manager Role- A dedicated Personalized Home Manager helps families with miscellaneous home requests, from decorating to planning holidays and taking care of children or the elderly.
- Customer Onboarding: Understand the customer's context, explain how Pinch can ease their life, and onboard them seamlessly onto our ecosystem of services.
- Solution Deployment: Define interventions needed, deploy trained domestic helps, undertake periodic supervision, and assign errands to Operations Associates.
- Partner Management: Work with our central partner ecosystem, onboard local quality partners, oversee work quality, and provide feedback.
- Customer Lifecycle Management: Have deeper dialogues, educate and enable customers to adopt wider services, and determine customer satisfaction.
- Customer Feedback & Service Improvement: Identify areas of improvement, iterate solution design, and raise complaints or feedback.
- Professional background in hospitality or related field
- Event management, language, and intercultural communication expertise
- Passionate about creating a positive impact on families' lives
- Excited about working in a dynamic start-up environment
- Self-motivated and proactive individual who takes initiative
- Growth mindset, focused on delivering business outcomes
- Ability to hustle and adapt to ambiguity and uncertainty
- Problem-solving skills and solution-oriented mindset
- Hard-working and able to work under pressure
- Excellent team player with multitasking abilities
- Bachelor's degree preferably in hospitality or related field
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