Customer Relationship Management Leader

3 days ago


Kollam, Kerala, India beBeeRelationship Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Relationship Management Leader

About the Role

The Customer Relationship Management Leader will be responsible for optimizing our CRM system to drive customer engagement and revenue growth. This role requires a strong understanding of CRM platforms and workflow automation, as well as excellent communication and cross-team collaboration skills.

Key Responsibilities
  • C RM Platform Management & Optimization
    • Configure, manage, and continuously improve our CRM functionalities to align with organizational objectives.

Data Integrity & CRM Hygiene

  • Ensure that customer and lead data remains accurate and secure. Implement quality control measures across the CRM.

Lead Management & Automation

  • Establish efficient processes for capturing leads, tracking interactions, and nurturing them through the sales funnel.

Cross-Functional Coordination

  • Collaborate with sales, marketing, and support teams to align CRM campaigns and customer interaction strategies.

Reporting & Analytics

  • Monitor CRM KPIs and turn CRM data into actionable insights and reports for leadership.

Requirements

  • Bachelor's degree in marketing, business, IT or related field.
  • 2–4+ years of experience managing CRMs or sales operations.
  • Proficiency in CRM platforms and workflow automation.
  • Strong analytical and data-driven decision-making ability.
  • Excellent communication, training, and cross-team collaboration skills.


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