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India-Based Customer Engagement Specialist
3 weeks ago
We are seeking a highly skilled Customer Engagement Specialist to join our team based in India. This role is perfect for individuals with excellent communication skills and a passion for delivering exceptional customer experiences.
About the Role:
- Conduct demo calls with prospective students to showcase our certification programs.
- Build trust and provide guidance on program details, enrollment process, and next steps.
- Respond to student inquiries and ensure a positive onboarding experience.
- Maintain ongoing communication with students to support engagement and satisfaction.
- Collaborate with the sales and support team to meet enrollment targets.
- Analyze and report on student interactions to inform business decisions.
Key Qualifications:
- Bachelor's degree in Business, Communications, or a related field (desired).
- 1–3 years of experience in customer relations, inside sales, or student support.
- Prior experience working with U.S.-based customers or in international markets is a plus.
- Fluent English communication skills (written and spoken).
- Confident, professional, and fluent in conducting virtual presentations.
- Strong interpersonal skills and ability to connect with students.
We Offer:
- A remote role based in India.
- A competitive base salary.
- A performance-based sales bonus.
- The opportunity to grow with a global EdTech company.
