
Senior Customer Engagement Expert
2 weeks ago
About Our Technical Support Role
We are seeking a skilled Technical Support Specialist to provide exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.
Key Responsibilities
- Respond to customer inquiries and provide technical assistance via phone, email or other communication channels.
- Diagnose and troubleshoot complex hardware and software issues using problem-solving skills.
- Document and track customer interactions in our support system for quality assurance and future reference.
- Collaborate with cross-functional teams to resolve critical technical issues and improve overall customer satisfaction.
- Develop and deliver training programs to customers on product usage and troubleshooting techniques.
Qualifications
- Bachelor's degree in Computer Science, Information Technology or related field.
- Relevant industry certifications such as CompTIA A+ or Cisco CCNA are highly valued.
Required Skills
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills to interact with customers and internal stakeholders.
- Proficiency in troubleshooting technical issues using various tools and software.
- Experience with customer support software and platforms.
Preferred Skills
- Knowledge of cloud services and applications.
- Familiarity with networking concepts and protocols.
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