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Production Operations Specialist App/Prod Support
1 month ago
Job Summary:
AT&T is seeking a skilled Production Operations Specialist App/Prod Support to join our team. The successful candidate will be responsible for providing technical support, administrative support, and troubleshooting issues for day-to-day operations.
- Must have Production Operations experience, specifically handling production environments, for 10-12 years.
- Experience with Ticketing tools like JIRA/ServiceNow is a must.
- Effective communication skills, verbal, non-verbal, and written, are essential.
- Maintaining DWH pipelines and writing SQL queries (Azure SQL, Azure Data Factory) are key responsibilities.
- Good understanding and exposure to ITIL framework are required.
- Some light debugging duties using SQL will be required to develop queries/reports of varying complexity to troubleshoot and recommend fixes to development teams.
- Coordinate with business and IT groups to ensure reliability of the RDW system.
- Monitoring dashboards and escalating issues wherever needed.
Roles and Responsibilities:
- Provide technical support, administrative support, and troubleshoot issues for day-to-day operations.
- Monitor systems, provide technical assistance, manage incidents, and ensure efficient workflows.
- Provide 24×7 operational support to all production practices on holidays and weekends.
- Coordinate with various teams and raise support tickets for all issues, analyze root cause, and assist in efficient resolution of all production tickets.
- Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
- Act as the point of contact for the data warehouse production ecosystem.
- Candidate should enhance the quality by value adds, automation, optimization, etc.
- L2 support manages the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice.
Key Competencies and Skills:
- Effective communication skills, able to provide leadership status updates, etc.
- Should have knowledge on Change Management, Release Management, etc.
- Strong experience on SQL Databases like Oracle/Teradata/Snowflake.
- Experience on IBM TWS Scheduler, Informatica (development & support role), Infoworks, CI/CD, and Kafka. Grafana, Kibana, Oracle, Xflow, Databricks & Oracle Golden Gate.
- Experience on Concepts of Data Warehousing is a must.
- ETL tool moderate experience like Talend/Informatica/DataStage/Azure and other technologies.
- Knowledge on cloud technologies is an added advantage.
- Experience on Unix Shell Scripting, performance tuning, and troubleshoot is a must.
- Strong in data analytical skills.
Education and Qualifications:
- Must have either engineering bachelor's degree or master's degree in science / computer applications or equivalent.
