IT Technical Support Specialist

13 hours ago

Bharatpur, Rajasthan, India beBeeTechSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Description

About us:

We are a SaaS company that revolutionizes B2B commerce for manufacturers, wholesalers and distributors across the USA, India and Canada.

Our mission is to empower businesses with innovative technology solutions that drive revenue and foster growth.

Our platform allows sales representatives to take orders seamlessly, whether at trade shows, in the field or online. With our industry's only AI engine, reps can upsell effectively and automate internal processes, all while enjoying an intuitive and beautifully crafted user interface.

We see a vital opportunity to disrupt the B2B space, bringing the same level of innovation that consumers expect. Our vision is to equip B2B businesses with the tools they need to thrive in a competitive market, streamline operations and enhance customer interactions.

Why work with us?

  • Huge Market Size: The B2B sector offers a massive opportunity.
  • Never-ending exciting opportunities: If you love to dig deeper into problems, figure out solutions, take ownership and implement the solution, this is the right place for you.
  • Customers love us: We have exceeded customer expectations in every feature launch.
Your Role

You will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform. You will work closely with the engineering team, using your skills to troubleshoot advanced problems, support API integrations and contribute to improving product stability.

Responsibilities
  • Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs and backend systems.
  • Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability and infrastructure. Document solutions in JIRA or our Support CRM for streamlined tracking.
  • Python Scripting: Use Python to create scripts for automating repetitive tasks, analysing logs or building custom tools to assist in debugging and issue resolution.
  • Technical Expertise Development: Deepen your understanding of our tech stack, including APIs, databases and backend components essential for troubleshooting.
  • Cross-functional Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.
Requirements

To succeed in this role, you should have:

  • At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs.
  • Strong problem-solving and debugging skills in a technical SaaS environment.
  • Effective written and verbal communication skills in English.
  • Ability to work during US hours (evenings and/or nights).
Benefits
  • Opportunity to work in a high-growth SaaS startup with a strong presence in the USA, India and Canada.
  • Hands-on experience with advanced technical support in B2B SaaS infrastructure.

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