Workforce Optimization Manager

5 days ago

Pune, Maharashtra, India beBeeforecasting Full time ₹ 15,00,000 - ₹ 28,00,000
Workforce Management Specialist Job Description

About This Role:

  • This job is responsible for developing capacity plans and optimizing schedules using workforce management tools.
  • The role involves designing and managing support channel solutions, like IVR and call routing systems.
  • You will be required to monitor real-time operational performance and drive improvements in schedule adherence.
  • Additionally, you will need to create and maintain business intelligence dashboards and reports to inform leadership decisions.

Main Responsibilities:

  • Analyze volume trends and develop statistical models for demand forecasting.
  • Conduct periodic audits on system access and ensure compliance remediation.
  • You will manage commercial billing processes and coordinate with service providers.
  • Lead, coach, and mentor a team of workforce management specialists, setting measurable goals and tracking performance.

Required Skills and Qualifications:

  • Excellent analytical skills, including the ability to analyze volume trends and develop statistical models.
  • Strong problem-solving skills, with the ability to drive improvements in schedule adherence.
  • Effective communication skills, with the ability to lead, coach, and mentor a team.
  • A high degree of technical proficiency, with experience in workforce management tools.

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