
Senior Workforce Optimization Expert
1 day ago
Are you passionate about workforce management and looking for a challenging role that will utilize your skills and experience? We are seeking an experienced Workforce Management Specialist to join our team.
Key Responsibilities:
- Conduct requirement assessments with senior members of customer organizations to drive requirement assessments.
- Architect comprehensive solutions that integrate UKG Pro WFM (Dimensions) with third-party products, ensuring alignment with business goals.
- Design and implement customizations and integrations to meet specific client needs.
- Collect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team.
- Oversee the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase.
- Provide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT).
- Advocate for and implement industry best practices in workforce management, process optimization, and system configuration.
- Effectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts.
- Foster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction.
- Mentor and provide guidance to team members on advanced modules and solutioning aspects.
Qualifications:
- Bachelor's degree or equivalent in Computer Sciences or a related field.
- 6 to 10 years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor).
- 5+ years of experience in Workforce Management is a must.
- Relevant experience as a consultant in a similar application environment is desirable.
- Extensive experience in implementing solutions for medium to large enterprise customers.
Skills:
- Thorough understanding of business, process, and technology relating to workforce management.
- Experience with requirement gathering, solution designing, implementing, and configuring UKG Products.
- Extensive experience on UKG Pro WFM (Dimensions) modules like Time Keeping, Accruals and Leave is a must.
- Experience on modules like Advanced Scheduling, Forecasting, Attendance and Activities is desirable.
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