Workforce Solutions Expert
1 day ago
Purpose of the Position:
This role involves providing superior workforce management solutions to clients. The ideal candidate will have expert knowledge of workforce management software and be able to design and implement solutions that maximize benefits for customers.
The successful candidate will be accountable for their own success and will utilize their knowledge to create comprehensive solutions that integrate with third-party products. They will also provide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT).
In this role, you will work closely with client project teams to ensure high levels of client satisfaction. You will also mentor and provide guidance to team members on advanced modules and solutioning aspects.
Key Responsibilities:
- Solution Design: Architect comprehensive solutions that integrate with third-party products.
- Customization and Integration: Design and implement customizations and integrations to meet specific client needs.
- Documentation: Collect, analyze, validate, and document business requirements.
- Build and Configuration: Oversee the build and configuration of the system.
- Testing Support: Provide guidance and support during the testing phase.
- Mentoring: Mentor and provide guidance to team members on advanced modules and solutioning aspects.
Requirements:
- Bachelor's degree or equivalent in Computer Sciences or a related field.
- 6 to 10 years of experience implementing or supporting enterprise software applications and hardware used in web environments.
- 5+ years of experience in Workforce Management is a must.
- Relevant experience as a consultant in a similar application environment is desirable.
Benefits:
- Foster strong relationships with client Project teams.
- Travel up to 25% may be required to meet with clients and support project implementations.
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