Senior Workforce Optimization Leader
19 hours ago
As a key member of our organization, the successful candidate will be responsible for leading a team of professionals to optimize workforce management processes and drive operational excellence.
- Main Responsibilities:
- Create and implement strategic plans to improve workforce productivity and efficiency.
- Analyze volume trends and develop statistical models for demand forecasting.
- Develop and maintain business intelligence dashboards to inform operational leadership.
- Lead, coach, and mentor the WFM team, setting measurable goals and tracking performance.
- Conduct periodic audits on system access and ensure compliance remediation.
- Manage commercial billing processes and coordinate with service providers.
This is an exciting opportunity for a seasoned professional to join our team and make a significant impact on our operations. If you have a passion for workforce management and a proven track record of delivering results, we encourage you to apply.
We are looking for someone who is a strong leader, a strategic thinker, and a skilled communicator. The ideal candidate will have experience in workforce management, analytical skills, and the ability to work collaboratively with cross-functional teams.
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