Assistant Manager – Workforce Management

2 weeks ago


Pune, Maharashtra, India r3 Consultant Full time ₹ 12,00,000 - ₹ 13,00,000 per year

Job Title: Assistant Manager / Deputy Manager – Workforce Management (WFM)

Location: Pune

Open Positions: 1

Experience Required: 5+ years

Compensation: ₹12–13 LPA

About the Role

We are looking for an experienced Assistant Manager / Deputy Manager – WFM to join our team in Pune. The ideal candidate will bring expertise in workforce planning, capacity management, forecasting, and scheduling, with a proven track record of supporting large-scale operations and driving efficiency through data-driven insights.

Key Responsibilities

Manage workforce planning, forecasting, and scheduling to ensure optimal staffing levels.

Monitor real-time adherence, shrinkage, and service levels across business units.

Partner with operations and leadership teams to provide actionable insights on performance and resource utilization.

Analyze trends, create reports, and recommend strategies for improving productivity and efficiency.

Ensure compliance with workforce management processes and best practices.

Drive automation and process improvements in WFM systems and reporting.

Requirements

5+ years of experience in Workforce Management within a BPO / shared services / large-scale operations environment.

Strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring.

Proficiency in WFM tools and MS Excel (advanced level preferred).

Excellent analytical, problem-solving, and communication skills.

Ability to collaborate effectively with stakeholders and lead process improvements.



  • Pune, Maharashtra, India DirectionWay Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionDirectionWay, an initiative by Galleon Consultants, promotes practical learning for students and working professionals. We implement research-based teaching techniques that create dynamic learning environments centered on learner choice. Our learning model emphasizes the 5 c's: Creativity, Communication, Critical Thinking, Choices, and...


  • Pune, Maharashtra, India Apexon Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    MandatoryLocation: PuneExperience: 4 - 6 yearsJob Summary:We are looking for a proactive Workforce Management Bench Manager to drive capacity planning, bench management, resource optimization, and client project allocations. This role ensures maximum billability, efficient utilization, and smooth project-to-project transitions while collaborating with key...


  • Pune, Maharashtra, India Coditas Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company IntroductionCoditas is an offshore product development organization of passionate engineers, design thinkers, data scientists, cloud professionals, and other top industry professionals. We offer services spanning the entire length and breadth of software development, including cutting-edge technologies such as Artificial Intelligence, Machine...

  • Workforce Planning

    2 weeks ago


    Pune, Maharashtra, India Hadron GBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: Baner, PuneExperience: 4–6 yearsWork Mode: Full-time, Work from OfficeReporting To: Delivery Head / PMOAbout the Role:As we scale, effective workforce management becomes critical to our success. We are seeking a Workforce Planning & Resource Lead who can play a strategic role in balancing project demands, employee aspirations, and business...


  • Pune, Maharashtra, India Prachetah Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The primary purpose of this position is to enrich and advance the delivery of meaningful Workforce Management solutions in support of business objectives. This position is responsible for performing advanced and complex configuration of systems, reporting and analysis of data, and providing cross-functional information to support projects. This position is...


  • Pune, Maharashtra, India MoEVing Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    About the Role:We are looking for an experienced Assistant Manager- Operations to oversee daily operational activities, drive process efficiency, and ensure compliance across teams. The ideal candidate will have strong leadership skills, a problem- solving mindset, and the ability to manage both on-roll & off-roll staff effectively.Key...

  • Assistant Manager

    2 weeks ago


    Pune, Maharashtra, India Aim Management Full time ₹ 90,000 - ₹ 12,00,000 per year

    AIM Excellency HR Solutions Pvt. Ltd.Free PlacementWe Are Hiring ForAssistant Manager ERP (Techno functional consultant)Department – ERP Epicor/Kinetic or Infor ERP or Infor Oracle or Infor SAPQualification : BE/Diploma- MechanicalExperience – 7 to 12 yearsSkills/knowledge :We are seeking a skilled Epicor ERP Techno-Functional Consultant to join our...


  • Pune, Maharashtra, India SPC Management Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Task Working as Intercompany buyerSupporting purchasing tasks - RFQ Management / COP / SDS / Tooling trackingHandling complex purchasing tasks and reportsHandling simple negotiationsProject purchasing - Independent project handlingSupporting in development of new tasksWorking with couple of team members and train themAssisting team in analyzing...


  • Pune, Maharashtra, India Hiring Squad- Talent Consultant Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Key Responsibilities:• Requirement Assessment: Conduct workshops with senior members of customerorganizations to drive requirement assessments.• Solution Design: Architect comprehensive solutions that integrate UKG Pro WFM(Dimensions) with third-party products, ensuring alignment with business goals.• Customization and Integration: Design and implement...

  • Assistant Manager

    2 weeks ago


    Pune, Maharashtra, India Credence Resource Management Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Manager / Assistant Manager (Systems) Department : Information TechnologyCompany Profile Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health care RCM, Technology Platforms and Contact Center verticals. Credence services leading telecommunication,...