Sr. Solution Consultant – Workforce Management
3 days ago
Key Responsibilities:
• Requirement Assessment: Conduct workshops with senior members of customer
organizations to drive requirement assessments.
• Solution Design: Architect comprehensive solutions that integrate UKG Pro WFM
(Dimensions) with third-party products, ensuring alignment with business goals.
• Customization and Integration: Design and implement customizations and integrations
to meet specific client needs.
• Documentation: Collect, analyze, validate, and document business requirements,
creating detailed technical specifications for the implementation team.
• Build and Configuration: Oversee the build and configuration of the system, ensuring
adherence to the original design and client requirements. Provide expert knowledge and
best practices during the Build phase.
• Testing Support: Provide guidance and support during the testing phase, including
functional testing, integration testing, and user acceptance testing (UAT).
• Best Practices: Advocate for and implement industry best practices in workforce
management, process optimization, and system configuration.
• Effective Communication: Effectively communicate complex technical concepts to both
technical and non-technical stakeholders using use cases, visual diagrams, and process
flow charts.
• Client Management: Foster strong relationships with client Project teams, acting as a
trusted advisor and ensuring high levels of client satisfaction.
• Mentoring: Mentor and provide guidance to team members on advanced modules and
solutioning aspects.
• Travel: Travel up to 25% may be required to meet with clients and support project
implementations.
Qualifications:
• Education: Bachelor's degree or equivalent in Computer Sciences or a related field.
• Experience:
o 6 to 10 yrs years of experience implementing or supporting enterprise software
applications and hardware used in web environments (UKG Pro
WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time
and Labor).
o 5+ years of experience in Workforce Management is a must.
o Relevant experience as a consultant in a similar application environment is
desirable.
o Extensive experience in implementing solutions for medium to large enterprise
customers.
• Skills:
o Thorough understanding of business, process, and technology relating to
workforce management.
o Experience with requirement gathering, solution designing, implementing, and
configuring UKG Products.
o Extensive experience on UKG Pro WFM (Dimensions) modules like Time
Keeping, Accruals and Leave is a must.
o Experience on modules like Advanced Scheduling, Forecasting, Attendance and
Activities is desirable.
o Prior experience in supporting functional testing, integration testing, and UAT.
o Demonstrated track record in delivering quality, on-time technology and business
solutions to a diverse customer base.
o Solid interpersonal skills to interface with co-workers and customers, managing
specific tasks to completion with minimal direction.
o Excellent verbal and written communication skills.
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