Process Optimization Specialist

6 days ago

Hyderabad, Telangana, India beBeeOptimization Full time ₹ 16,37,250 - ₹ 21,82,300
Job Overview

This role is designed to ensure seamless execution of recurring business processes by coordinating milestones, resolving user queries, delivering engagement sessions, and driving closure across participating stakeholders.

Key Responsibilities:
  • Enablement Session Coordination: Conduct walkthroughs or training events to guide stakeholders through process steps, system navigation, and policy compliance for each stage of the cycle.
  • Awareness Drive Through Micro-Engagements: Create and deliver communication assets like emails, nudges, FAQs to reinforce what needs to be done, when, and how.
  • Query Resolution: Serve as the first line of support for user issues or clarification needs, aiming for resolution within defined service timelines.
  • Milestone Tracking: Ensure completion and monitor all phases of the cycle, flag delays, and follow up with accountable process owners to drive on-time closure of critical tasks.
  • Reports & Dashboards Maintenance: Keep trackers up-to-date and surface key insights, delays, or risks in stakeholder reports.
  • Troubleshooting Support: Collaborate with tech teams or vendors to triage issues, especially when there are system changes or process updates.
  • User Feedback Capture: Identify recurring questions, update guides or knowledge bases accordingly, and partner with owners to optimize self-serve material.
  • System or Process Testing Participation: Provide support in UAT, enhancements roll-out, or pilot testing during redesign or tech upgrades.
Qualifications
  • Educational Background: An MBA in Human Resources from a premier institute.
  • Work Experience: 3-6 years of work experience managing cyclic HR processes.
  • Skills:
    • Technical Skills: High level of proficiency in MS Excel and PowerPoint expected. Knowledge of analytical tools; Power Apps would be an advantage.
    • Behavioural Skills: Strong communicator, highly energetic with ability to influence diverse stakeholders. Proven consultative approach and project management skills. Proficient in networking-connecting internally and externally. Able to design and implement HR solutions tailored to meet business needs. Ambiguity tolerance, acting even without complete direction. Detail-oriented. Continuous improvement mindset - curious, proactive, and driven to evolve the user experience.

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