Serving Excellent Operations Professional

2 weeks ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Title: Operational Excellence Manager

We are seeking a seasoned Operational Excellence Manager to lead our delivery of seamless operations, superior service quality, and innovative food experiences across multiple client locations.

The ideal candidate will have a strong track record of achieving operational excellence, with excellent leadership, people management, and stakeholder management skills.

About the Role:

  • Manage and monitor daily operations across multiple client sites to ensure smooth functioning of services.
  • Lead, train, and motivate site supervisors and ground staff to achieve operational excellence.
  • Ensure adherence to company standards, food safety norms, hygiene, and compliance requirements.
  • Act as the primary point of contact for client stakeholders; address queries, resolve escalations, and maintain strong relationships.
  • Monitor vendor/partner performance and ensure timely supply, quality, and service delivery.
  • Track key performance metrics (revenue, wastage, service quality, customer satisfaction) and prepare regular reports.
  • Drive cost optimization, process improvement, and technology adoption at site level.
  • Support new client onboarding, cafeteria setup, and expansion activities.
  • Conduct regular audits at sites and implement corrective actions for gaps.

Requirements:

  • Graduate in Hotel Management / Hospitality / MBA (preferred).
  • 5-8 years of experience in operations management, preferably in food services, hospitality, or facility management.
  • Strong leadership, people management, and stakeholder management skills.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Ability to work in a fast-paced environment and manage multiple sites simultaneously.
  • Proficiency in MS Office and familiarity with digital tools for reporting and monitoring.

Key Competencies:

  • Operational Excellence
  • Custoemr Orientation
  • Team Leadership
  • Problem Solving & Decision Making
  • Process & Compliance Adherence

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