Operational Excellence Manager

6 days ago

Bengaluru, Karnataka, India beBeeCustomerCentricity Full time ₹ 1,04,000 - ₹ 1,30,878

Job Overview

This role is centered around fostering exceptional customer satisfaction through operational excellence, risk management, and strategic growth. The ideal candidate will be responsible for leading teams and solving complex issues to drive seamless service delivery.

  • Develops and nurtures excellent customer relationships by owning operational partnerships and understanding local requirements for strategic contributions.
  • Serves as the primary contact for operational issues, managing performance metrics, reporting, and communication.
  • Manages expense targets and ensures performance goals for service delivery, implementing corrective actions as needed.
  • Manages risk for low-risk projects and supports timely, cost-effective SLA delivery across functions.
  • Leads a team for seamless service delivery, contributes to service delivery plans, and supports custom solutions.
  • Provides support to account delivery managers within assigned regions on issues such as managing difficult accounts and high-quality customer communications.
  • Measures and reports KPIs, identifies revenue opportunities, and ensures compliance with policies and regulations.

The ideal candidate will have:

  • Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or related discipline, or commensurate work experience or demonstrated competence.
  • Typically 4-7 years of work experience in ITIL/ITSM, business, customer support, or related field or an advanced degree with 3-5 years of work experience.

Key Skills:

  • Effective Communication
  • Results Orientation
  • Learning Agility
  • Digital Fluency
  • Customer Centricity

Job Requirements:

• Impacts multiple teams and acts as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

• Responds to moderately complex issues within established guidelines.

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