Operations Excellence Manager

15 hours ago


Bengaluru, Karnataka, India beBeeOperations Full time ₹ 10,00,000 - ₹ 24,40,000
Job Title:

Operations Excellence Manager

">Job Description:

The Operations Excellence Manager plays a pivotal role in driving process efficiency, cost-effectiveness, and customer satisfaction. They oversee daily operations, ensure contract compliance, optimize resources, and develop capabilities within an account to maximize revenue.

Key Responsibilities:
  1. Develop and implement strategic plans to increase revenue, streamline processes, and enhance customer experience
  2. Collaborate with senior stakeholders to align operational plans with business objectives
  3. Identify new geographies for alternate revenue streams and plan the strategy for the coming years
  4. Ensure deep understanding of clients' individual experiences to anticipate potential issues
  5. Monitor and review delivery parameters to guarantee quality delivery as per budget and timelines
  6. Understand customer goals and key performance metrics to exceed those goals throughout the project


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