
Operational Excellence Manager
2 days ago
We are seeking a seasoned Business Operations Specialist to join our team. In this role, you will be responsible for managing delegated support to HQ, Sales team and customer service and support activities.
The successful candidate will have thorough knowledge of all business systems, processes and procedures. They should be able to provide training to other team members when requested.
This position requires the ability to remain calm under pressure and effectively adapt to new systems, processes and policies.
You will work closely with cross-functional teams to ensure timely updates of company master data and develop a centralized, globally scalable Channel Partner onboarding process.
Your responsibilities will also include supporting annual Channel Program renewal process activities within Salesforce and maintaining onboarding dashboards content.
You will engage with existing Channel Partners to confirm banking and tax information is unchanged and maintain process guides for iProc creation.
In addition, you will develop a reporting process to mitigate risk and drive quality engagements for all cross-functional compute teams.
Key skills required for this role include experience in Salesforce, Oracle ERP and SAP, as well as analytical and problem-solving skills.
A Master's degree in business management or analytics is preferred, along with strong written and verbal communication skills.
Key Responsibilities:- Manage delegated support to HQ, Sales team and customer service
- Develop and maintain a centralized Channel Partner onboarding process
- Support annual Channel Program renewal process activities within Salesforce
- Maintain onboarding dashboards content
- Engage with existing Channel Partners
- Develop a reporting process to mitigate risk and drive quality engagements
- 10+ years related experience in Sales Operations and technology-oriented industry
- Excellent Salesforce skills, preferably certified
- Experience with VALORX, VBA Macros Power BI and Tableau
- Advanced Excel knowledge
- Master's degree in business management or analytics
- Strong analytical, problem-solving and conceptual skills
- Strong written and verbal communication skills
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