Operational Excellence Manager

About Us

We are a leading B2B food tech company built on 4 pillars: great people, great food, great experience, and greater good. Our DNA is rooted in solving complex business problems with our hearts and analyzing possible solutions with our minds. We strive to serve our clients wholeheartedly. With the stability of an MNC and the agility of a start-up, we have expanded across 17+ countries, collaborating and executing successfully with 600 clients. Our growth story is one of strength and exuberance, blending exceptional experience with youthful energy. Bengaluru, our headquarters, is known as the innovation hub, and we've grown to be the global leader in the institutional food tech space. Recently acquired by Compass group, the world's largest foodservice company, with an annual turnover of 20 billion USD.

To learn more about the 5 key pillars that surround our culture, visit our LinkedIn 'Life' page. You will be amazed to be part of our journey -

Are you passionate about managing and optimizing vending machine operations while building strong client relationships? If your answer is a confident yes, then this role is for you

As a Vending Operations Manager, your primary objective is overseeing and optimizing all aspects of vending machine operations, including inventory management, route efficiency, team supervision, and customer satisfaction. This role requires strong leadership, logistical planning, and analytical skills to ensure smooth, profitable, and customer-focused operations. It demands a blend of strategic thinking, operational expertise, and a keen understanding of both client needs and product management to stay ahead of the competition. If you are a dynamic, results-driven professional with a track record of delivering operational excellence and client satisfaction, take this opportunity to shape the future of food and technology.

Make a real impact in the world of automated food solutions by reading below

Key Responsibilities:

• Oversee day-to-day vending operations, ensuring machines are stocked, clean, and functioning properly.
• Develop and implement operational procedures to maximize efficiency and profitability.
• Monitor machine performance and initiate repairs or maintenance as needed.
• Key account management for clients and see that machines run smoothly and products are provided on time.
• Have regular client meetings to understand and solve problems

Team Supervision:

• Train and manage a team of vending city spoc.
• Coordinate with site spoc for efficient vending machine operations.
• Conduct performance evaluations and provide coaching and support.

Inventory and Supply Chain Management:

• Manage inventory levels to prevent shortages or overstock.
• Coordinate with suppliers and vendors to maintain consistent product availability.
• Implement inventory tracking and management systems.

Financial Management:

• Monitor budgets and track expenses.
• Analyze sales data and identify opportunities to increase revenue and reduce costs.
• Minimize Vending Maintenance and Shifting cost with Vendor.

Customer Relations and Service Quality:

• Address customer complaints or service issues promptly and effectively.
• Develop strategies to improve customer satisfaction and loyalty.
• Maintain strong client relationships and secure new business opportunities.

Compliance and Safety:

• Ensure all operations comply with health and safety regulations.
• Maintain accurate records and documentation as required by law and company policy.
• Train staff on safety protocols and best practices.

Qualifications:

• Bachelor's degree in business administration, Logistics, Operations Management, or related field (preferred).
• Minimum of 3-5 years in operations management, preferably in vending, logistics, or retail.
• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• Proficiency with inventory management and route optimization software.
• Financial acumen and budget management experience.
• Strong communication and interpersonal skills.

Message from CEO:

We're not just in the B2B Food service industry; we're in the business of capturing hearts. We're transforming ordinary corporate cafeterias into places of pure delight, where individuals can express themselves, find inspiration, and share happiness. Join us in spreading joy and making the world a more beautiful place.