Operations Excellence Manager

2 days ago


Bengaluru, Karnataka, India beBeeStrategic Full time ₹ 12,00,000 - ₹ 15,00,000

Job Title: Strategic Leader

Description:

This is a critical role that requires effective team leadership and quality assurance for operations in Bengaluru.

Responsibilities:

  • Supervise and guide a team to ensure operational efficiency and adherence to company standards.
  • Monitor team performance, provide constructive feedback, and conduct regular reviews.
  • Motivate and coach team members to achieve individual and team goals.
  • Address and resolve conflicts and challenges effectively.
  • Ensure a positive work environment.

Quality Assurance:

  • Conduct regular quality audits of team performance, including call monitoring and transaction reviews.
  • Identify areas for improvement in processes and individual performance.
  • Provide detailed feedback to team members based on quality assessments.
  • Collaborate with management to implement quality improvement initiatives.

Requirements:

  • Experience: Minimum 4+ years of overall work experience. At least 1 year of documented experience in a Team Lead or Quality Analyst role.
  • Education: Graduation and MBA are required.
  • Skills: Excellent communication skills, strong analytical and problem-solving abilities, proficiency in performance management and coaching techniques, and attention to detail for quality assurance.

Work Environment:

  • Must be flexible to work night shifts.


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