Customer Service Specialist

4 days ago

Bhubaneshwar, Odisha, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

Job Summary

The position of Customer Service Specialist requires a friendly, courteous and professional individual who can effectively communicate with customers via various mediums to provide support and resolution to their inquiries.

This role involves:

  • Customer Interaction: Respond to customer inquiries via phone, email or chat, ensuring that their needs are met in a timely and satisfactory manner.
  • Ticket Management: Manage customer tickets efficiently, resolving issues promptly and escalating complex queries to senior staff when necessary.
  • Product Knowledge: Maintain up-to-date knowledge of our products and services to provide accurate information to customers.
  • Team Collaboration: Work closely with colleagues to achieve team goals and objectives, sharing knowledge and expertise to drive business performance.

Requirements

To be successful in this role, you will require:

  • Excellent Communication Skills: Ability to communicate effectively with customers and colleagues, both verbally and written.
  • Courtesy and Professionalism: Demonstrate courtesy and professionalism in all customer interactions.
  • Problem-Solving Skills: Strong problem-solving skills to resolve customer issues efficiently.
  • Computer Literacy: Proficient in using computer software applications to manage customer interactions and data.

Benefits

We offer a competitive salary package, opportunities for career growth and development, and a dynamic work environment that encourages collaboration and innovation.

About Us

We are a leading organization committed to delivering exceptional customer service and driving business success through innovative solutions and strategic partnerships.

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