Strategic Operations Leader

16 hours ago

Surat, Gujarat, India beBeeOperational Full time ₹ 18,00,000 - ₹ 23,00,000
Deputy Business Head

We are seeking an experienced leader to support the division's mission to achieve revenue, margin, and operational excellence targets.

Key Responsibilities
  • Prepare and execute the Annual Business Plan, monthly revenue forecasting, and expense control.
  • Lead P&L reviews for specific channels or projects, providing analysis on cost drivers, budget adherence, and profitability.
  • Achieve revenue targets across all segments, including social, weddings, MICE, and strategic hotel partnerships.
  • Implement and monitor event-level cost controls, addressing financial variances.
  • Track receivables, coordinate with finance teams for timely collections, minimize revenue leakage, and ensure reporting accuracy.
  • Contribute to Opex and Capex planning by gathering operational input and infrastructure requirements.
Operational Excellence
  • Oversee day-to-day operations and production teams to ensure events are executed to high standards.
  • Manage event planning logistics, from menu creation to vendor management and onsite coordination.
  • Lead process improvement initiatives in supply chain, equipment management, and event delivery.
  • Benchmark operational performance against industry trends and recommend innovations.
Customer Service
  • Anticipate and meet guest needs, delivering personalized service that aligns with brand promise and cost guidelines.
  • Handle guest inquiries or issues, ensuring resolution meets expectations.
  • Maintain and utilize guest feedback and event history databases to identify trends.
  • Institutionalize post-event debriefs and formal feedback collection.
People & Culture
  • Partner with department heads on performance management, talent development, and team motivation programs.
  • Participate in recruitment and onboarding of key associates.
  • Set standards for appearance, hygiene, and professionalism throughout the operation.
  • Champion staff training initiatives and recognize high performers.

The ideal candidate will have several years of progressive responsibility within large-scale banqueting/catering operations, including experience in P&L, sales, and team leadership.

They will have proven success in driving operational excellence, revenue growth, and customer satisfaction.

A strong analytical and problem-solving skills, with the ability to interpret business data and implement solutions.

Excellent communicator, collaborative leader, and champion for brand values and service quality.

In-depth knowledge of industry regulations, market trends, and luxury F&B standards.

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