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Strategic Workforce Leader

3 weeks ago

Surat, Gujarat, India beBeeBusiness Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title: Human Resources Business Partner

We are seeking an experienced HR Business Partner to join our team. The ideal candidate will have a strong understanding of workforce dynamics and be able to manage large-scale BPO operations.

Job Description:

The Human Resources Business Partner will work closely with business leaders to drive people strategies, enhance employee experience, and build a culture of performance and engagement across BPO teams.

The ideal candidate will act as a strategic partner to business leaders in the BPO vertical, aligning HR initiatives with business goals. They will drive end-to-end employee lifecycle management, including onboarding, performance management, engagement, and retention.

The Human Resources Business Partner will also manage high-volume workforce challenges such as attrition, absenteeism, shift adherence, and productivity. They will handle employee relations, grievance redressal, and conflict resolution with fairness and empathy.

Additionally, they will partner with business teams to identify skill gaps and drive capability-building initiatives. They will work on HR analytics – track and analyze key HR metrics like attrition, engagement scores, and productivity trends.

They will collaborate with the central HR team on policy implementation, compliance, and HR process improvements. They will also build strong engagement programs tailored to the needs of BPO employees across shifts.

The Human Resources Business Partner will be a cultural ambassador, driving company values and ensuring high employee morale in a 24/7 work environment.