Technical Support Specialist

2 weeks ago


Chennai, Tamil Nadu, India Unison Consulting Pte Ltd Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Unison Consulting Pte Ltd. This role is responsible for providing top-notch support for payment systems, ensuring seamless interactions with clients and stakeholders.

About the Role

This is an exciting opportunity to work with cutting-edge payment technologies, collaborate with cross-functional teams, and contribute to the development of innovative solutions.

Key Responsibilities
  • Design and implement effective incident management processes to minimize downtime and ensure timely resolution of technical issues.
  • Collaborate closely with 1st and 3rd level support teams to resolve incidents, problems, and user queries in accordance with Service Level Agreements (SLAs).
  • Develop and maintain in-depth knowledge of payment systems, including Unix, SQL, and domain-specific technologies such as SWIFT.
  • Communicate complex technical information to non-technical stakeholders, fostering strong relationships and ensuring successful project outcomes.
  • Contribute to the improvement of knowledge management practices within the team and organization, promoting a culture of continuous learning and growth.
Requirements

To succeed in this role, you will need:

  • A minimum of 3-5 years of experience in technical support, preferably in the payment or banking industry.
  • Strong expertise in Unix, SQL, and payment systems, including SWIFT.
  • The ability to learn new skills quickly and adapt to evolving technologies.
  • Excellent communication and problem-solving skills, with a focus on customer satisfaction.
What We Offer

As a Technical Support Specialist at Unison Consulting Pte Ltd, you can expect:

  • A competitive salary range of SGD 80,000 - 120,000 per annum, depending on experience.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.
  • The chance to work on exciting projects and contribute to the growth of our company.

Please note that the estimated salary range is based on industry standards and location factors.



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