Technical Support Specialist
2 weeks ago
We are seeking a skilled Technical Support Specialist to join our team at Unison Consulting Pte Ltd. This role is responsible for providing top-notch support for payment systems, ensuring seamless interactions with clients and stakeholders.
About the RoleThis is an exciting opportunity to work with cutting-edge payment technologies, collaborate with cross-functional teams, and contribute to the development of innovative solutions.
Key Responsibilities- Design and implement effective incident management processes to minimize downtime and ensure timely resolution of technical issues.
- Collaborate closely with 1st and 3rd level support teams to resolve incidents, problems, and user queries in accordance with Service Level Agreements (SLAs).
- Develop and maintain in-depth knowledge of payment systems, including Unix, SQL, and domain-specific technologies such as SWIFT.
- Communicate complex technical information to non-technical stakeholders, fostering strong relationships and ensuring successful project outcomes.
- Contribute to the improvement of knowledge management practices within the team and organization, promoting a culture of continuous learning and growth.
To succeed in this role, you will need:
- A minimum of 3-5 years of experience in technical support, preferably in the payment or banking industry.
- Strong expertise in Unix, SQL, and payment systems, including SWIFT.
- The ability to learn new skills quickly and adapt to evolving technologies.
- Excellent communication and problem-solving skills, with a focus on customer satisfaction.
As a Technical Support Specialist at Unison Consulting Pte Ltd, you can expect:
- A competitive salary range of SGD 80,000 - 120,000 per annum, depending on experience.
- Ongoing training and professional development opportunities.
- A collaborative and dynamic work environment.
- The chance to work on exciting projects and contribute to the growth of our company.
Please note that the estimated salary range is based on industry standards and location factors.
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