Help Desk Specialist

1 day ago

Bengaluru, Karnataka, India beBeeHelpDesk Full time ₹ 1,04,000 - ₹ 1,30,878

Job Description

The Help Desk Specialist plays a pivotal role in ensuring the seamless operation of IT systems by providing timely and effective support to users. This individual will be responsible for identifying, troubleshooting, and resolving technical issues related to hardware, software, networks, and peripherals.

Key Responsibilities:

  • Manage customer interactions and record reported issues in the IT Service Management (ITSM) system.
  • Identify and apply fixes to resolve technical issues, while investigating root causes using internal procedures.
  • Provide technical guidance to users on problem-solving activities via phone, email, or chat.
  • Screen, refer, and diagnose internal work requests related to PC maintenance.
  • Collaborate with other departments to ensure efficient resolution of online system problems.

Requirements and Qualifications

To excel in this role, you will need:

  • A university degree in a technical field or relevant certification.
  • Familiarity with Microsoft Operating Systems and local/hybrid administration.
  • Experience in providing remote IT support is an asset.
  • Excellent analytical and problem-solving skills.
  • Strong communication and customer service skills.
  • Fluency in English language.

Benefits

This role offers a competitive salary and benefits package, including opportunities for professional growth and development.

About the Role

This is a hybrid working position that requires flexibility and adaptability. The successful candidate will be able to work shifts as required and possess excellent time management skills.

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