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Help Desk Engineer

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Role : Help Desk EngineerLocation : Hyderabad/ BangaloreExp : 1-2 yearsCommunication skills

  • ExcellentShifts
  • RotationalWorking
  • 6 days WFOJob Description Helpdesk Engineer – Experience 1 to 2 Years
  • Responding to client IT support requests.
  • Meeting with clients to diagnose software, networking, or hardware issues.
  • Providing technical support on-site or via remote-access systems.
  • Offering solutions that meet the needs of the client.
  • Repairing hardware malfunctions, software issues, and networking problems.
  • Maintaining good client relations.
  • Tracking and managing work records.
  • Compiling job reports.
  • Knowledge on AV and VC Systems.
  • To configure, install, support, and maintain IT hardware and software
  • PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile
  • Coordinates with customers to plan and implement software upgrade actions and OS installation
  • Responsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failure
  • To follow up procurement & delivery of hardware/software that are required by users
  • Day to day management of the helpdesk
  • dealing with cases from inception to completionSkills
  • Bachelor's degree in information technology or computer science.
  • Proven work experience as a technical support engineer.
  • Knowledge of web services, API, and IP-based protocols.
  • Knowledge of computer hardware and networking systems.
  • Good time management skills.
  • Good interpersonal skills.
  • Ability to troubleshoot complex hardware and software issues.
  • Excellent written and verbal communication skills.