Help Desk Specialist

5 days ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 72,00,000 - ₹ 87,65,000

Job Overview

We are seeking a strong communicator with a knack for IT support to join our team as a Help Desk Specialist.

This role is ideal for individuals who combine excellent communication skills with a passion for solving complex IT problems and delivering top-notch user support.

Key Highlights

  • Excellent Communication Skills: Ability to interact professionally and clearly with users across all levels.
  • IT Support Experience: Exposure to troubleshooting, ticketing systems, and resolving technical issues.

Job Responsibilities

  • Provide first-line technical support to end-users in a courteous and professional manner.
  • Log all user service tickets in ITSM systems with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
  • Own and drive user issues to resolution.

Required Skills and Qualifications

  • Excellent Communication Skills: Strong verbal and written communication skills.
  • Problem-Solving Abilities: Strong problem-solving and analytical abilities.
  • Task Management: Ability to manage multiple tasks and prioritize effectively.
  • Customer Focus: Customer-focused mindset with a commitment to service excellence.
  • Familiarity with IT Tools: Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).

About the Role

This role is an exciting opportunity to leverage your IT support experience and excellent communication skills to deliver top-notch user support. If you have a passion for solving complex IT problems and delivering exceptional customer experiences, we encourage you to apply.

About Us

We are a leading provider of IT services, dedicated to helping enterprises transform their businesses through next-generation technology solutions. Our team of experts is committed to delivering high-quality IT support and services that meet the evolving needs of our clients.

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