IT Operations Excellence Manager

14 hours ago

Bellary, Karnataka, India beBeeOperational Full time ₹ 20,00,000 - ₹ 25,00,000
IT Operations Manager Role

We are seeking a skilled IT operations manager to lead our team in delivering high-quality IT services aligned with business objectives.

  • Oversee the IT operations support team to ensure timely and effective resolution of incidents and service requests.
  • Implement and maintain ITIL processes such as Incident Management, Problem Management, Change Management, Configuration Management, and Service Level Management.
  • Ensure operational activities align with defined IT service management (ITSM) frameworks and organizational policies.

The successful candidate will have strong knowledge and hands-on experience with ITIL service management practices, and experience managing teams and driving operational excellence.

Key Responsibilities:

  • Monitor and report on service performance and compliance against SLAs, driving continuous service improvement.
  • Collaborate with cross-functional teams to coordinate incident resolution and manage escalation processes.
  • Conduct root cause analysis and develop preventive measures to minimize recurring issues.
  • Develop and maintain documentation, operational procedures, and workflows in accordance with ITIL standards.
Requirements

Required Skills and Qualifications:

  • Strong knowledge of ITIL service management practices.
  • Experience managing teams and driving operational excellence.
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment and prioritize tasks effectively.
Benefits

This role offers a competitive salary and benefits package, including:

  • Ongoing training and development opportunities.
  • Collaborative and dynamic work environment.
  • Opportunities for career growth and advancement.
What We Offer

Join our team of professionals who are passionate about delivering exceptional IT services. We offer a supportive and inclusive work environment that values diversity and promotes employee well-being.

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