Operations Excellence Lead

6 days ago

Bellary, Karnataka, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
About Urban Company

Urban Company is a technology platform that offers various services at home, including beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, and painting. Our mission is to provide high-quality, standardized, and reliable service experiences for our customers.

The home services industry was largely unorganized and fragmented when we started. Customers faced challenges accessing quality services conveniently, and service professionals struggled due to reliance on middlemen, contractors, and local aggregators.

Key Principles:
  1. Customer Delight: Build a platform that offers unique and differentiated services.
  2. Partner Enablement: Develop a deep partnership with service partners, improving their earnings and overall livelihood.
  3. Innovation Driven: Bring innovation and technology to an age-old industry.
Job Responsibilities
  • You will focus on operational excellence for your designated cities, selecting and training new partners, and enhancing current partners' quality.
  • You will lead central growth tracks for the category, focusing on quality, offerings, and innovation projects.
  • You will collaborate with cross-functional teams for swift execution.
Requirements
  • Candidates with 2-4 years of experience in ops-related roles.
  • Demonstrated leadership skills, with the ability to influence and lead teams and projects.
What We Offer
  • A great work environment with ownership and growth opportunities.
  • Collaboration with strong leaders who prioritize operational excellence and consumer obsession.
  • A culture of freedom and ownership, where you can propose and change processes to improve performance.
  • Growth opportunities within our company through internal mobility.

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