Operations Excellence Specialist

6 days ago

Bellary, Karnataka, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Transform healthcare education by elevating customer-facing excellence.

Key Responsibilities:
  • We design and implement call quality monitoring frameworks for sales, marketing, and support teams to optimize their performance.
  • Regular call audits help us score performance against service level agreements and deliver actionable feedback to team leads.
  • We develop and update standard operating procedures that align with regulatory guidelines and internal best practices to ensure high-quality services.
  • To enhance our employees' skills, we create, facilitate, and iterate training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • We partner with IT and operations to optimize Zoho CRM workflows, guarantee data hygiene, and build real-time dashboards to track our progress.
  • We analyze quality metrics to generate insights that drive continuous improvement initiatives.
  • We work closely with department heads to identify process gaps, lead root-cause analyses, and implement corrective actions.
Requirements & Qualifications:
  • A Bachelor's degree in business, healthcare, or a related field; an MBA is preferred.
  • At least 10-15 years of experience in quality management roles supporting multiple customer-facing teams.
  • Hands-on experience with Zoho CRM or similar platforms for at least 3 years.
  • A proven track record in drafting SOPs and delivering large-scale training sessions.
  • Strong competencies in data analysis, Excel, and dashboard tools.
  • Experience in EdTech or Healthcare domains is highly valued.
Benefits:

We offer a dynamic work environment where you can grow professionally and contribute to the betterment of healthcare education.

Others:

We appreciate your interest in this role, and we look forward to discussing it further with you.

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