
Operational Excellence Manager
4 days ago
We are seeking a skilled and experienced Operational Excellence Manager to drive business growth at our IVF centers.
The ideal candidate will have strong leadership and strategic planning skills, with the ability to achieve operational excellence and improve customer satisfaction.
Key responsibilities include:
- Developing and implementing annual operating plans and performance targets in line with corporate strategy
- Ensuring achievement of operational targets and metrics
- Monitoring revenue, profitability, and team performance against defined key performance indicators (KPIs)
- Leading cost optimization and compliance initiatives
- Overseeing standard operating procedure (SOP) implementation, medical record management, and audit readiness
- Acting as an escalation point for operational issues and ensuring regulatory compliance
- Liaising with cross-functional teams for brand visibility and market development
- Coordinating monthly financial reports with the corporate finance team
- Driving patient satisfaction, retention, and conversion metrics
Key skills and qualifications include:
- Strong leadership and strategic planning skills
- Proven ability to achieve operational excellence and customer satisfaction
- Excellent knowledge of compliance and regulatory requirements
- Process-driven with attention to detail
Benefits:
This role offers a competitive salary and benefits package, including opportunities for professional growth and development.
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