
Strategic Account Manager
2 weeks ago
Job Title: Strategic Account Manager
About the Role:
We are seeking a skilled Strategic Account Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences, growing revenue through relationship development and sales, and driving business growth.
Main Responsibilities:- HNI Customer Acquisition and Retention: Identify and acquire High Net Worth (HNI) customers, deepening relationships to increase profitability and customer retention.
- Cross-Selling and Upselling: Analyze customer needs and cross-sell/upsell relevant bank products to increase wallet share and drive business growth.
- Operational Excellence: Ensure error-free documentation, adhere to KYC and AML norms, and maintain a clean and organized workstation.
- Customer Service: Provide high-quality customer service, resolve queries/complaints efficiently, and promote direct banking channels.
Key Performance Indicators (KPIs):
- Achieve monthly/yearly revenue targets.
- Increase customer acquisition and retention rates.
- Enhance overall value/book size of the portfolio.
Requirements:
- Strong understanding of financial markets and customer behavior.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
What We Offer:
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
- Competitive salary and benefits package.
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