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Enterprise Outreach Professional

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Gurgaon, Haryana, India beBeeSuccess Full time ₹ 20,00,000 - ₹ 30,00,000

Cvent is a leading meetings events and hospitality technology provider with more than 4,800 employees and 22,000 customers worldwide, including 53 of the Fortune 500.

About Cvent

We value diverse perspectives and foster a culture that celebrates differences and builds on shared connections.

Job Overview

We are seeking an Outreach Specialist to join our Customer Success Team. This role involves partnering with Customer Success Managers and Account Managers to ensure our customers leverage our products and services effectively.

Main Responsibilities:
  • Partner with Customer Success Managers to monitor adoption of contracted products.
  • Create plans to increase usage of underutilized products.
  • Participate in regular customer calls and contribute product knowledge and best practice recommendations.
  • Maintain high customer satisfaction throughout the customer journey.
  • Identify areas of dissatisfaction and develop plans to address them.

This is a unique opportunity for dynamic individuals to contribute to our mission of providing high-quality service to enterprise customers.

Key Skills and Qualifications:

The ideal candidate will possess excellent communication and interpersonal skills, be able to work independently and collaboratively as part of a team, and have a strong understanding of our products and services.

Benefits:

We offer a competitive compensation package, opportunities for professional growth and development, and a collaborative and supportive work environment.