Platform Specialist

7 days ago

Solapur, Maharashtra, India beBeeCustomer Full time ₹ 1,20,00,000 - ₹ 1,80,00,000
Job Title: ServiceNow Technical Lead

The role of a ServiceNow Team Lead involves overseeing a team of professionals working on the ServiceNow platform. The primary responsibility is to ensure timely delivery of high-quality solutions, while maintaining effective communication with customers and stakeholders.

Key Responsibilities:

  • Work Management: Prioritize and manage incoming tasks, ensuring timely completion.
  • Task Assignment: Allocate tasks to team members based on skillsets and workload.
  • Customer Engagement: Act as the primary liaison with customers, gathering requirements and providing updates on project progress.
  • Team Leadership: Mentor and guide team members, fostering a collaborative environment and promoting professional development.
  • Process Improvement: Identify opportunities to optimize workflows and enhance ServiceNow platform functionality.
  • Reporting and Metrics: Track team performance and provide regular reports to stakeholders on project status and service delivery.

Qualifications:

  • Education: Bachelor's degree in computer science or a related field.
  • Experience:
  • 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
  • 2+ years in a leadership or team lead role, managing technical teams.
  • Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).
  • Technical Skills:
  • Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations).
  • Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).
  • Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.
  • Soft Skills:
  • Strong leadership and team management abilities.
  • Excellent verbal and written communication skills for engaging with customers and stakeholders.
  • Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment.

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